@misc{Arts_Kees_Making_2013,
 author={Arts, Kees and Van Den Berg, Steffie and Lodders, Adinda and Wagenaar, Pieter and De Wit, Daniel},
 copyright={Copyright by Wroclaw Review of Law, Administration & Economics, published by Sciendo},
 address={Wrocław},
 howpublished={online},
 year={2013},
 publisher={University of Wroclaw. Faculty of Law, Administration & Economics},
 language={eng},
 abstract={Using Goold’s categorization the heuristics of the customs office’s CCTV-operators at Schiphol Airport (Amsterdam, The Netherlands) are mapped. Then, Weick’s sensemaking concept is applied to explain the difference in heuristics – and also in effectiveness - between the two customs office regions studied. It turns out that the inability of one of the regions to apply all of Weick’s properties provides the answer.},
 title={Making Sense Behind the Lens: Closed Circuit Television and the Dutch Customs Office},
 type={text},
 keywords={Netherlands, heuristics, customs office},
}